Support

Email support@linkup.ski and we'll reply within two working days. Screenshots help.

Restoring a pass

Open LinkUp › Profile › Passes and tap Restore Purchases, signed in with the Apple ID you bought it with.

Refunds

Passes are sold by Apple. Request a refund at reportaproblem.apple.com.

The map won't load

The first time you open a resort the map needs a connection. Download it under the resort menu › Offline maps to use it with no signal.

Squad codes

A squad code works for about a week. If it says it has expired, create a new one in the Squad tab and share it again.

Your data

A LinkUp account is optional. To delete your account, use Profile › Username & account › Delete account in the app. To delete the email or usage data we hold, email support@linkup.ski from the same address. See linkup.ski/privacy for details.

Safety

LinkUp is a companion, not a safety device. In an emergency call your local emergency number (112 in Europe, 911 in North America).

LinkUp App Ltd, company no. 17360953.